It is our goal to hear clients say they had the trip of the lifetime, and the event of the lifetime. We are here to help you and part of that assistance is recommending that you cover your butt 🙂 The ways we can help are:
If you have insurance we will provide all needed paperwork to the insurance company to illustrate your expenses and non-reimbursable costs. We will do this free of charge.
If you cancel early enough we can give you a partial refund. In case of modifications before or during your trip we will do our best.
We are here to help the process be as easy as possible, but cannot be responsible for items of which we have no control. Insurance helps protect you from incidents beyond your control.
By agreeing with our policies and making payment on behalf of yourself and others, you acknowledge that you have read and understand our policies. You also acknowledge and accept responsibility that anybody you are paying on behalf of has also read and understands our policies.
Unless otherwise specified, all vacations are private vacations. All vacations can be modified by adding or subtracting days, tours or transportation methods. Childrens' prices are based on one to two children triple occupancy or quadruple occupancy in the same room as parents.
Children's prices are based on child under 10 years of age sharing occupancy with 2 adults unless otherwise specified. Times, tours, hotels and locations are subject to change without notice on this website. Nine Degrees Latitude S.A. reserves the right to change hotels, tours or transportation based on availability to hotels, tours or transportation of equal or greater value without notice. In the case that this cannot be provided, the client will immediately be notified of available options.
We strongly recommend buying trip insurance to protect your investment. You wouldn't drive your car without insurance, so why would you travel without insurance? Nine Degrees Latitude S.A. is not an insurance company and cannot be held liable for any situation not incurred directly by the services that we provide including: missed or cancelled hotels, tours or transportation, flight delays or cancellations, natural causes, rain, thunder storms, tornado, hurricane, fire, theft, flood, land slide, flat tire, automotive problems, construction, health problems etc.. Nine Degrees Latitude S.A. is also not responsible for situations that can occur based on clients not providing reasonable or adequate information such as incorrect flight information, health issues, height or weight restrictions and / or limitations etc.. This includes any situation that could reasonably deemed as inadequate information provided by the client.
It is a common expectation that one would not receive a refund for airline tickets or events such as sports events or concerts but often there is an expectation that vacation components (transportation, accommodations, and activities) can be changed or cancelled at little or no expense.
This is not the case.
In Costa Rica reservations typically require 100% prepayment. Most reservations are not refundable. Changes, if allowed, depend on availability and often with a fee.
These policies are set by the hotels, activity providers, and transportation companies - we have no control over them and must abide by these policies. They make these policies basically because by blocking a room, tour time, or vehicle for you they lost opportunities to sell it to others.
You will not receive compensation for unused items as a result of illness, missed or cancelled flights, airline strikes, etc.. unless you purchase travel insurance.
How to Buy Travel Insurance
We are not an insurance company and we do not recieve compensation or commissions in any way from any kind of insurance company. We recommend insurance simply because we do not want to see our clients (or their guests) burned by unexpected changes or interruptions to plans.
To give you an idea of what it costs to insure your trip, costs and coverage will vary by company and your age (when medical coverage is included) and by the type of policy you select. Quotes run $38 to $126 total to cover two 30 year olds for a 5 day trip costing anywhere from $1,000 to $2,000, based on normal coverages selected. Complete medical coverage with evacuation & take me home plans can run up to the $300's.
The lowest cost plan had the most basic coverage and the most limited valid reasons for cancellation. The highest cost plan had more coverage and was more flexible in reasons for cancellation.
All of the plans had reasons for claims including death, injury, birth and illness for the travelers and immediate family memerbs, air travel problems due to weather, strikes, etc...
Nine Degrees Latitude S.A. is not responsible for any injuries (including death) while riding in any conveyance reserved / arranged by our company, or on any tour reserveved / arranged by our company. You agree that there are inherent risks to travel, and agree to hold us blameless for any loss experienced while traveling. Please contact a travel insurance provider to obtain appropriate coverage.
By authorizing us to make your travel arrangements or by making a payment to us, you agree to be bound by the above stated policies, terms and conditions and acknowledge that you have shown these policies to all members of your travel party in which you represent by making payment for them. Please contact a travel insurance provider to obtain appropriate coverage.
Rental Car Clients: Unless otherwise specified in your travel plans, your rental car will have a manual transmission. Please note that rental car companies usually require a refundable deposit in the amount of $750 – 1,500 on your credit card for a deductible. Please also note that most require a $150 deposit for cell phone rental with the car.
We utilize the following options for guest payments; Credit Card or Check. An online invoice will be sent to you and you can pay by your preferred method.
Regular Season dates:
* Reservations made more than 3 months in advance require 25% down payment to secure reservations, 50% of total reservation must be paid within 3 months of arrival date, and the remaining 50% balance due no later than 60 days prior to arrival date.
* Reservations made within 3 months of arrival date require 50% down payment to secure reservations. The remaining 50% balance must be paid on or before 60 days prior to scheduled arrival date. 60 days prior to clients arrival, payment for the remaing balance will be processed. After processing, a printable receipt of payment will be sent to clients email address.
* Though Nine Degrees Latitude S.A. will send a reminder statement via email, it is the sole responsibility of the client to contact Nine Degrees Latitude S.A. for all payments. If a client does not make payment or other written and confirmed arrangements with Nine Degrees Latitude S.A. within 14 days of scheduled payment due date, their vacation may be subject to cancellation.
Peak Season Dates:
*Vacations scheduled for December 20 – January 5 must be paid in full a minimum of 90 days in advance. If a client does not make payment or other written and confirmed arrangement with Nine Degrees Latitude S.A. within 7 days of scheduled payment due date, their vacation may be subject to cancellation.
We take great price in providing bottom line pricing, but there are some situations which are out of our control such as government taxes. We are a law abiding company and respect the local law, which means that we cannot be held responsible for changes in government taxes. That rate you have been provided is based on current government taxes. If the government changes tax policy prior to your final payment, the new tax rate will be applied to your final balance and will be base don your entire purchase price (not only the final payment). Remember, we are a service provider. We cannot control government regulations and have no way of predicting them.
Elopements or parties of 8 or less travelers please check your Service Agreements for your particular cancellation policies.
Cancellation Policies for Guests:
Cancellation 60 days or more before scheduled arrival will receive a full refund minus $50 processing fee per person**
Cancellation 30 days to 60 days before scheduled arrival will be refunded 50% of full payment**
Cancellation 14 days to 29 days before scheduled arrival will be refunded 25% of full payment**
Cancellation 13 days or less before scheduled arrival will be refunded 0% of full payment.
Though Nine Degrees Latitude S.A. will send a reminder statement via email, it is the sole responsibility of the client to contact Nine Degrees Latitude S.A. for all payments. If a client does not make payment or other written and confirmed arrangement with Nine Degrees Latitude S.A. within 14 days of scheduled payment due date, their vacation will be cancelled without exception.
Vacations scheduled for December 20 – January 5 must be paid in full a minimum of 60 days in advance. If a client does not make payment or other written and confirmed arrangement with Nine Degrees Latitude S.A. within 7 days of scheduled payment due date, their vacation will be cancelled without exception.
**If an individual hotel's or event vendor's policies supersede our policies in any way, it will be added to the aforementioned policies. Examples: If you cancel your vacation 61 days prior to your vacation start date and one of the hotels has already been paid that has a zero refund policy, you will be refunded all but $50 processing fee per person plus whatever is lost to the hotel / If a vendor has been paid a deposit that is non-refundable, you will be refunded all but the processing fee per person plus whatever deposit(s) is lost to the vendor(s).
Individual Hotel Cancellations: Hotels reserved individually or separate from vacation packages will be reserved with the policies of each individual hotel or resort. These policies can be furbished upon request. Nine Degrees Latitude S.A. policies do not supercede individual hotel policies when reserved in this fashion.
Partial Group Cancellations
Cancellations made by individuals of a larger group are considered on an individual basis, based on the amount of money credited to us by providers. This is normally a small sum if cancelled last minute as the transportation and hotel rooms are often still being used by other group members. Group rates are quoted based on the group sharing these items and we cannot ask other group members to pay more if you decide to cancel. Generally, the only credit given in these situations are for tours that are within the cancellation period of the tour operator when the total rate is not affected by the loss of the cancelling participants. Due to the aforementioned, standard cancellation policies may not apply to partial group cancellations.
Our Rescheduling Policies do not include rescheduling your vacation. Rescheduling your vacation requires an in depth review of individual hotel, tour operator and transportation company policies and is handled on an individual basis. **If an individual hotel, tour operator or transportation company's policies supersede our policies in any way, it will be added to the aforementioned policies. Example: If you reschedule your vacation 14 days prior to your vacation start date and one of the hotels has already been paid and applies a penalty for rescheduling, you will have to pay the penalty. Please keep in mind we are a travel service, not an insurance company.
A flat fee of $20 per person, per Activity / Hotel / Transportation will be charged for amendments to confirmed dates and times. This fee is to cover courier costs, communication costs, re-documentation and the additional time to coordinate the changes. Nine Degrees Latitude S.A. is not responsible for any missed or cancelled hotels, tours or transportation due to any reason not directly caused by our services. Including: flight delays or cancellations, natural causes, rain, thunder storms, tornado, hurricane, fire, theft, flood, land slide, flat tire, automotive problems, health problems etc.
Hotels, transportation and tours are subject to change based on availability to hotels, transportation and tours of equal value.
Nine Degrees Latitude Sociedad Anonima is a registered Costa Rica business, conducting all affairs in the country of Costa Rica. Nine Degrees Latitude S.A. abides all laws in accordance to those regulated by the Republic of Costa Rica. In the case of legal dispute, the Costa Rica judicial system will determine judgements.